Terms and Conditions


In accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce, we inform you that the ownership of the domain of our virtual store www.novaf.net corresponds to NOVAF ANDALUCIA 2007 S.L.


The purpose of these General Conditions of Contract and use is to regulate the making available of the information provided in the NOVAF online store as well as the commercial transactions that arise between NOVAF and the users of the domain www.novaf.net Both navigation through the store online and the acquisition of any of the products offered therein, imply acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. NOVAF may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known to users, and leaving a record of the date of said modifications. Consequently, it will be the responsibility of every User to carefully read these General Conditions of Contract and use in force each time they access this Website, so if they do not agree with any of them provided here, you must refrain from using this Website.


Through the Website, NOVAF offers Users the possibility of accessing all the solutions they may need in relation to the purchase of items and accessories that allow the integration of disabled people in difficult terrain, such as in the case of the beach, the snow, the mountains, etc…


When it is necessary to provide personal data to access certain content or services, Users will guarantee its veracity, accuracy, authenticity and validity. NOVAF will give said data the corresponding automated processing based on its nature or purpose, under the terms indicated in the Data Protection Policy section (Link “I have read and accept the Privacy Policy)


To place an order it is necessary to connect to www.novaf.net and once we have decided on the product(s) that interest us, you must add the product you wish to purchase to the basket, according to the instructions on the screen. Once we have decided to formalize the purchase, we will proceed to fill in the requested information.

The prices and offers presented on the Website are valid only and exclusively for online orders made at www.novaf.net and may not coincide with the prices and offers in force in other NOVAF stores.

The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by NOVAF constitute evidence of all transactions carried out between NOVAF and its clients. NOVAF will archive the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and in the shortest possible time, always before 24 hours have passed from the execution of the purchase, NOVAF Customer Service will send you proof of purchase by email. If you do not agree with the data contained in said confirmation, you may request their modification or cancellation of the contract.

* Clients must always be of legal age. Thus, the Store reserves the right to reject the purchase if it notices any indication that it could be being made by a minor.


To use some of the Services, Users must previously provide certain personal data. To do this, NOVAF will automatically process Personal Data in compliance with Law 15/1999 of December 13 on the Protection of Personal Data and Development RD 1720/2007. To do this, the User can access the policy followed in the processing of personal data as well as the establishment of the previously established purposes, as provided in the conditions defined in the Data Protection Policy “legal notice” and “Privacy Policy”. Privacy” presented by the Website.


The products are sent to the shipping address indicated in the order.

NOVAF will not be responsible in any case in case of impossibility of providing service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.


NOVAF offers various payment methods so you can choose the one that best suits you or best suits your needs:

– Payment by Credit Card


We guarantee that each transaction made at NOVAF is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. NOVAF uses a server based on standard SSL (Secure Socked Layer) security technology.

All the information you transmit to us travels encrypted over the network. (If you want to know more, visit our Secure Payment section).

Likewise, the data about your credit card is not registered in any database but goes directly to the Bank’s POS (Point of Sale Terminal).

Additionally, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card, you can always make payments with a VISA, MASTERCARD or AMERICAN EXPRESS card in our store.

In the event that your card is not a member of this payment system, NOVAF will only accept payment by VISA, MASTERCARD or AMERICAN EXPRESS credit card to clients with previously demonstrated seniority and reliability.

When paying with a VISA, MASTERCARD or AMERICAN EXPRESS card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. VISA, MASTERCARD or AMERICAN EXPRESS, thus offering more guarantees about the security of the transaction.

Important: Credit card fraud is a crime, and NOVAF will take legal action against anyone who makes a fraudulent transaction in our online store.


The provision of the service of this Website and the other services have in principle an indefinite duration. However, NOVAF may terminate or suspend any of the portal services. When possible, NOVAF will announce the termination or suspension of the provision of the specific service.


These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.

In the event that any stipulation of these General Conditions of Use is unenforceable or void under the applicable legislation or as a consequence of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use unenforceable or void. null as a whole. In such cases, NOVAF will proceed to modify or replace said stipulation with another that is valid and enforceable and that, to the extent possible, achieves the objective and intention reflected in the original stipulation.


If you are not satisfied, you can return/exchange your purchases made at www.novaf.net

The circumstances that may cause a return/exchange are the following:

a) If the product you have ordered does not satisfy you: it can be returned as long as it has not been unsealed and as long as it is in perfect condition.

b) Defective product of origin: the exchange will always be made for the same item.

When we receive the product and verify its perfect condition, we will proceed to refund it, except for shipping costs if any.

If the item does not comply with point A, it will be returned postage collect.


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