GENERAL CONTRACTING CONDITIONS
In accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the domain of our virtual store www.novaf.net corresponds to NOVAF S.L.
The present General Conditions of Contract and use are intended to regulate the making available of the information provided in the NOVAF online store, as well as the commercial transactions that arise between NOVAF and the users of the domain www.novaf.net Both browsing the store online and the acquisition of any of the products offered in it, imply the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contract and use. NOVAF may at any time and without prior notice, modify these general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known by the users, and the date of said modifications being recorded. Consequently, it will be the responsibility of every User, the careful reading of these General Contracting Conditions and current use on each of the occasions in which he accesses this Website, so if he does not agree with any of them set forth herein, you must refrain from using this Website.
Through the Website, NOVAF offers Users the possibility of accessing all the solutions that they may need in relation to the purchase of articles and accessories that allow the integration of disabled people in difficult-to-traffic terrain, such as the beach, the snow, the mountains, etc ...
To place an order it is necessary to connect to www.novaf.net and every time we have decided the product (s) that interest us, you must add the product you wish to purchase to the basket, according to the instructions on the screen. Once we have decided to formalize the purchase, we will proceed to fill in the requested information.
The prices and offers presented on the Website are valid only and exclusively for online orders placed at www.novaf.net and may not coincide with the prices and offers in force in other NOVAF stores.
The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by NOVAF constitute proof of all the transactions carried out between NOVAF and its clients. NOVAF will archive the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, the NOVAF Customer Service will send you proof of purchase by e-mail. If you do not agree with the data provided in said confirmation, you can request their modification or cancellation of the contract.
* Clients must always be of legal age. Thus, the Store reserves the right to reject the purchase if it notices any indication that it could be being made by a minor.
To use some of the Services, Users must first provide certain personal data. For this, NOVAF will automatically process the Personal Data in compliance with Law 15/1999 of December 13 on the Protection of Personal Data and development RD 1720/2007. For this, the User can access the policy followed in the processing of personal data as well as the establishment of the previously established purposes, as provided in the conditions defined in the Data Protection Policy "legal notice" and "Policy of Privacy ”presented by the Website.
The products are sent to the shipping address that they have indicated in the order.
NOVAF will not be liable at all in the event of inability to provide service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all the cases of force majeure or fortuitous event.
NOVAF offers various means of payment so that you can choose the one that suits you best or best suits your needs:
- Credit Card Payment
VISA, MASTERCARD or AMERICAN EXPRESS We guarantee that each of the transactions made in NOVAF is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. NOVAF uses a server based on standard security technology SSL (Secure Socked Layer).
All the information that you transmit to us travels encrypted through the network. (If you want to know more, visit our Secure Payment section).
Likewise, the data about your credit card is not registered in any database but goes directly to the Bank's POS (Point of Sale Terminal).
In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a "secured" card, you can always make payments with a VISA, MASTERCARD or AMERICAN EXPRESS in our store.
In the event that your card is not attached to this payment system, NOVAF will only accept payment with a VISA, MASTERCARD or AMERICAN EXPRESS credit card to clients with previously demonstrated seniority and reliability.
In both cases, when paying with a VISA, MASTERCARD or AMERICAN EXPRESS the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA, MASTERCARD or AMERICAN EXPRESS card, thus offering more guarantees regarding the security of the transaction.
Important: Credit card fraud is a crime, and NOVAF will take legal action against anyone who makes a fraudulent transaction in our online store.
The provision of the service of this Website and the other services have in principle an indefinite duration. However, NOVAF may terminate or suspend any of the portal services. When possible, NOVAF will announce the termination or suspension of the provision of the determined service.
9. RESOLUTION OF DISPUTES. APPLICABLE LAW AND JURISDICTION
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
In the event that any stipulation of these General Conditions of Use is unenforceable or null by virtue of the applicable legislation or as a consequence of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use unenforceable or null as a whole. In such cases, NOVAF will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.
10. RIGHT OF WITHDRAWAL
If you are not satisfied, you can make the return / exchange of your purchases made at www.novaf.net
The circumstances that can cause a return / exchange are the following:
a) If the product you have ordered does not satisfy you: it can be returned as long as it has not been unsealed and as long as it is in perfect condition.
b) Defective product of origin: the exchange will always be made for the same item.
When we receive the product and verify its perfect condition, we will proceed to reimburse it, except for shipping costs, if any.
If the item does not comply with point A, it will be returned freight collect.